Technology and AI
Digital transformation planner
Score how digital your business is and get a staged 12-month plan.
Answer 12 questions about customers, operations, finance, people, data and technology foundations. You get a digital maturity level, scores for each area and a plan split into the first 90 days, 3 to 6 months and 6 to 12 months.
You will need
- About 5 minutes
- A general picture of how your business runs day to day
What it covers
- Customer experience – How customers find you, buy from you and get help.
- Operations and workflow – How work moves through the business, from enquiry to delivery.
- Finance and admin – Accounting, invoicing, payroll and paperwork.
- People and collaboration – How the team works together, shares information and learns new tools.
- Data and decisions – Whether data is captured, trusted and used to run the business.
- Technology foundations – Devices, connectivity, security and support that everything else depends on.
Result levels
- Starting out (0–24): Most work still runs on paper, spreadsheets and people’s memory. Small, practical steps will make the biggest difference.
- Emerging (25–49): Some processes are digital but disconnected. Connecting what you have and fixing the foundations comes before new tools.
- Connected (50–74): Core processes are digital and mostly connected. Focus on automation, data and customer experience.
- Digitally mature (75–100): Technology is woven into how the business works. Keep improving and look at AI and analytics for the next gains.
This is an indicative self-assessment, not an audit or certification.